Frequently Asked Questions

If you are looking for cruelty-free products, you’ve come to the right place! We have not (and never will) conduct animal testing to validate the safety of our products and ingredients.

For both Original Lash Serum and Advanced Lash Serum, apply a thin line along the upper lash line twice daily, morning and night. Allow it to dry fully.

Compatibility with lash extensions has not been verified for the current serum formulas. Please consult your lash technician before using either serum with extensions. For both Original Lash Serum and Advanced Lash Serum, apply a thin line along the upper lash line twice daily, morning and night. Allow it to dry fully.

FYNE Body™ Australia’s voluntary 60-day money-back guarantee covers Original Lash Serum, Advanced Lash Serum, Serum-Infused Tubing Mascara and Serum-Infused Brow Gel purchased through our website, individually or in a bundle. Collagen Glow Balm is excluded from this voluntary guarantee. For serum lack-of-results claims, apply twice daily, morning and night, for 60 days and provide time-stamped photos from first application, day 30 and day 60. Mascara and Brow Gel performance claims require a brief explanation, with optional photos or videos. Growth photos are not required, and issues may be assessed earlier when already apparent. Each claimed bundle product is assessed individually. An approved refund is limited to its proportional share of the actual discounted bundle price paid, not automatically the whole bundle. Email hello@fynebody.com.au to submit a claim. Please allow seven business days for processing and assessment; we will email you the outcome. This is not a promise that a refund will reach your bank account within seven business days. If a product causes irritation or discomfort, stop using it and contact us. These claims are assessed separately. This voluntary guarantee and the Collagen Glow Balm exclusion do not limit your rights under Australian Consumer Law.

For Original Lash Serum and Advanced Lash Serum, lack-of-results claims under our voluntary guarantee are assessed after 60 days of twice-daily use, morning and night. This assessment period is not a promise of results. Take time-stamped photos at first application, day 30 and day 60. If you do not see results, email hello@fynebody.com.au with your photos for assessment. If a product causes irritation or discomfort, stop using it and contact us.

The effect is not permanent. Once you stop using the serum, your lashes will go back to their normal length.

If you are pregnant or breastfeeding, speak with your doctor before using either lash serum. Share the current product packaging and ingredient information with them.

We usually send your order out within 1 business day and provide you with a tracking number. In some cases, we can send your order on the same day if you place your order before 12:00PM.

Check the latest updates using your tracking number. If your parcel appears delayed or you need help, email hello@fynebody.com.au with your order number, if available, and tracking details so we can assist.