Stockist FAQ
Quick answers to the most common questions from our wholesale partners.
Ordering
How do I place a wholesale order?
All wholesale orders are placed through your SparkLayer account on our website. Log in at fynebody.com.au/account to access wholesale pricing and place orders. If you haven’t set up your account yet, contact us at hello@fynebody.com.au.
What are the minimum order quantities?
At FYNE Body™ we have a minimum order value of $150.00 AUD. This can be made up of any of the FYNE Body™ products available online.
How often should I reorder?
Each FYNE Body™ Lash Growth Routine lasts approximately 3 months per customer. We recommend reviewing your stock levels monthly and reordering before you run out — lead times can vary during peak periods or stock replenishments stages.
Can I order individual products or only bundles?
Both options are available through your wholesale account as long as the minimum value of $150.00 AUD is achieved.
Shipping & Delivery
How long does wholesale delivery take?
Standard wholesale orders are dispatched within 2–3 business days. Delivery times vary by location — typically 2–5 business days within Australia. You’ll receive a tracking number once your order has been dispatched. Express shipping options are available at checkout.
Do you ship internationally?
International wholesale enquiries are handled on a case-by-case basis. Please contact us at hello@fynebody.com.au to discuss your requirements.
Returns & Damaged Stock
What if I receive damaged stock?
Please photograph any damaged items and email us at hello@fynebody.com.au within 48 hours of receiving your order. We’ll arrange a replacement or credit as quickly as possible.
Can I return unsold stock?
We do not accept returns of unsold stock unless the product is faulty or damaged. If you have concerns about slow-moving stock, please reach out and we’ll work with you on a solution.
Account & Support
Who do I contact if I have a problem with my account?
Email us at hello@fynebody.com.au and we’ll get back to you within 1 business day.
Can I get product samples before ordering?
Sample requests are considered for new stockists. Please contact us at hello@fynebody.com.au with your business details.
Can I sell FYNE products online?
Online reselling rights are granted on a case-by-case basis and must be agreed in writing before listing FYNE Body™ products on any online platform. Please contact us to discuss.
Can’t find the answer you’re looking for? Email us at hello@fynebody.com.au and we’ll get back to you within 1 business day.